PRIVACY POLICY

Privacy policy

Black Castle Exploitation - Château de Montvillargenne wishes to inform you through this privacy policy of how we collect and process your data.
This privacy policy defines and informs you of how Black Castle Exploitation - Château de Montvillargenne uses and protects the information that you transmit to us, through our website: www.chateaudemontvillargenne.com (hereinafter the "Site"), our pages on social networks (hereinafter the "Social Networks"), the applications that we make available to you on computers or mobile devices (hereinafter the "Applications") and during any contacts where you provide us with information by telephone, by post, by e-mail or in person.
Please note that this privacy policy may be modified, supplemented or updated at any time by Black Castle Exploitation - Château de Montvillargenne, in particular in order to comply with any legal, regulatory, case law or technical developments. In such a case, the date of the update will be clearly identified at the top of the present policy. These modifications are binding on the User as soon as they are put online. It is therefore advisable for the User to consult the present privacy and cookie use policy on a regular basis in order to take note of any changes.

I- Collection of personal data

When you use our site, we may ask you to provide us with personal data about yourself.
The term "personal data" refers to all data that can identify an individual.
The purpose of this charter is to inform you about the means we use to collect your personal data, in strict compliance with your rights.
The personal data that may be collected on the site are as follows:

• Name
• First name
• Postal address
• Postal code
• E-mail address
• Phone number
• Civility
• Age/Date of birth
• Payment information (Credit card number)
• Booking history (date of stay and number of adults and children)
• Preferences (hobbies, interests, etc.)
• Information from your social network account
• Any special request you may have
• Identification (driver's license, passport or identity card)
• Geolocation information
• IP address

Personal data relating to children (surnames, first names, ages) is only collected when they enter the booking tunnel up to the Participant Choice stage (creation of a quote, an option, booking). This information is collected with the authorization and under the responsibility of the legal representative.
By providing this information, you expressly agree to its processing by Black Castle Exploitation - Château de Montvillargenne, for the purposes indicated in point 1 below, as well as for the purposes indicated at the end of each form.
Certain information concerning you must be provided in order for you to access the service concerned. Compulsory information is indicated by an asterisk or by other means.

1. Purpose of the data collected

Black Castle Exploitation - Château de Montvillargenne wishes to ensure the best quality of service, to provide its customers with the best possible follow-up for their requests for information or reservations and to improve the operation of its Site and its applications.
Black Castle Exploitation - Château de Montvillargenne is likely to process your Personal Information as follows:

• For the purposes of providing you with the information or services you have requested to receive (requesting a quotation, booking a holiday, requesting information on our Site or off-line and/or sending you our newsletters following your registration); and/or
• for the purpose of collecting information that will enable us to improve our Site, our products and our services (in particular by means of cookies); and/or
• for the purpose of contacting you to inform you of new products, services or events related to or organized by Black Castle Exploitation - Château de Montvillargenne.

2. Data retention period

We retain your personal data for the time necessary to fulfill the purpose of collection as indicated in point 1 above, and for a period not exceeding 10 years from the date of our last contact unless:
You exercise your right to delete your data, under the conditions described below;
A longer retention period is authorized or imposed by virtue of a legal or regulatory obligation.

3. Security of your personal data

During the storage period, Black Castle Exploitation - Château de Montvillargenne takes the appropriate technical and organizational measures, in accordance with the applicable legal provisions, to protect your personal data in such a way as to prevent damage, erasure or access by unauthorized third parties.
Access to your personal data is strictly limited to our employees and agents and, where applicable, to our subcontractors (such as insurance companies, transport companies, subcontractors, reception, technical and banking service providers, etc.). The subcontractors in question are subject to an obligation of confidentiality and may only use your data in accordance with our contractual provisions and applicable legislation.
Apart from the cases set out above, we undertake not to sell, rent, transfer or give third parties access to your data without your prior consent, unless we are obliged to do so for a legitimate reason (legal obligation, fight against fraud or abuse, exercise of rights of defence, etc.).

4. User rights

You have the following rights concerning your personal information:

• The right to be informed about the use of your personal information
• The right to access the personal information we hold about you. However, due to Black Castle Exploitation - Château de Montvillargenne's obligation of security and confidentiality in the processing of personal data, you are informed that your request will be processed only if you can prove your identity, in particular by producing a valid form of identification.
• The right to request correction of inaccurate personal information we have about you.
• The right to request that we delete your data, or stop processing or collecting it, in certain circumstances. Requests for the deletion of Personal Information will be subject to the obligations imposed on Black Castle Exploitation - Château de Montvillargenne by law, in particular as regards the retention or archiving of documents.
• The right to stop direct marketing messages and withdraw your consent to any content-based processing at any time
• The right to complain to your data protection regulator (in France, this is the CNIL, Commission nationale de l'informatique et des libertés)
• The right to object to the use of your information by Black Castle Exploitation - Château de Montvillargenne for commercial prospecting purposes.

If you have any questions about this information, or if you wish to be removed from some or all of our databases, please write to the following e-mail address: info@chmvt.com
Please note that we will reply within 15 days of receiving your request.

5. Social Networks

You have the option of clicking on the icons dedicated to the social networks Facebook, Pinterest, Google Plus and Twitter appearing on the Site and Black Castle Exploitation - Château de Montvillargenne communications.
Social networks improve the user-friendliness of the Site and help to promote it via sharing.
When you click on these buttons, Black Castle Exploitation - Château de Montvillargenne may have access to the personal information that you have indicated as public and accessible from your profiles. If you do not wish Black Castle Exploitation - Château de Montvillargenne to have access to the personal information published on the public space of your profiles or your social accounts, you must then use the means made available to you by Facebook, Pinterest, Google Plus and Twitter in order to limit access to its data.

II- Cookies policy

When you use the www.chateaudemontvillargenne.com website, information relating to the browsing of your terminal (computer, tablet, Smartphone, etc....) may be recorded in "cookies" files installed on your terminal, subject to the choices you have made concerning cookies, which you may modify at any time.
Some cookies are essential for using the site, while others are used to optimize and personalize the content displayed. The latter are only installed with your express prior consent. Unless you agree, this information will not be kept for more than 13 months.

We use your cookies for several purposes:

Strictly necessary cookies

These cookies are essential for the proper operation of the site and are not used to collect information in any way whatsoever. Without these cookies, you will not be able to use all the services offered on the site. You can set your browser to block or alert you to cookies, but certain sections of the site will not function. These cookies do not store any personally identifiable information.

Functional cookies

The purpose of these cookies is to adapt the site to your terminal's display preferences (language, currency, display resolution, operating system used, configuration and parameterization of site page display according to the terminal you are using and its location, etc.).); to store certain information that you enter on the site in order to facilitate and personalize your future browsing (e.g. display of your first and last name if you have a user account and have identified yourself); to enable you to access your personal areas more quickly by storing identifiers or data that you have previously indicated. They may be set by us or by third-party service providers whose services we have added to our pages. If you do not authorize these cookies, some or all of these services may not function correctly.

Analytical cookies

These cookies are used for statistical purposes and to measure the audience using Google Analytics. These cookies collect information about your use of our site, the pages you visit and any errors that may occur during navigation. We also use these cookies to identify the origin of visits to our site. These cookies do not collect personally identifiable information. All information is collected anonymously and used to improve the operation of our Site through statistical data. Consequently, these cookies do not contain any personal data.

Advertising cookies

These cookies are used to offer targeted advertising based on your interests. These cookies may be set on the site by our advertising partners with our authorization. Our advertising partners may then enable us to offer you retargeting ads on other sites based on your online activities on the site. The techniques used by our partners do not directly store personal information, but rely on the unique identification of your browser and Internet connection. You can disable these cookies and continue to use the site.

How do you manage them?

To find out more about the use of cookies and how you can manage or delete them, visit allaboutcookies.org and your browser's help section. The settings of browsers such as Internet Explorer, Safari, Firefox or Chrome allow you to choose which cookies to accept or reject. The location of these settings varies from browser to browser.

If you do not know where to find them, use the "Help" function or follow the procedures indicated on the publishers' websites below:

• For Internet Explorer : https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies
• For Chrome : https://support.google.com/chrome/answer/95647?hl=fr
• For Firefox : https://support.mozilla.org/fr/kb/activer-desactiver-cookies
• For Safari : http://support.apple.com/kb/ht1677?viewlocale=fr_FR
• For Opera: http://help.opera.com/Windows/10.20/fr/cookies.html

Disabling cookies may prevent you from using some of the site's functions.

If you choose to refuse certain technical and/or functional cookies, you may not be able to use many of our site's functions. We nevertheless invite you to visit the youronlinechoices.com website to find out more about the use of cookies and the measures you can take to protect your privacy on the Internet.